As a Sr. Business Consultant at Q2, my primary responsibility was to assist the sales team by aligning product offerings with client needs, focusing on "stay in the box" solutions. I was an integral part of the implementation team, often involved post-sales to review contracts and blueprints. I provided consultations to ensure alignment with the implementation phase and to deliver the promised value to the organization. My role required a deep understanding of client business setups and needs, enabling me to recommend the best solutions and guide clients on effective product use.

In my professional role, I have successfully managed the implementation of Financial Institutions onto the Q2 Banking Online Platform, applying my expertise across various modules such as Retail and Business Cash Management, ACH and Wire Management, and Personal Financial Management. My responsibilities at Q2 have extended to streamlining both implementation projects and ongoing processes, with a focus on improving the quality and efficiency of our outputs. I have effectively managed interdependencies, allocated resources, and fostered knowledge sharing across projects, while meticulously crafting and reviewing project timelines and schedules.

During times of escalations or outages, my role has evolved to program management and rapidly resolving implementation issues. I have also been instrumental in helping financial institutions with assets ranging from $1 billion to over $30 billion capture significant market share and enhance client retention.